your Printer or Scanner
Enjoy reliable printing,
wirelessly, via AirPrint, USB or through your workgroup
We troubleshoot, fix and configure
stand alone printers, networked printers, wireless printers and
multi-function printers from most manufacturers, including HP, Dell,
Brother, Canon, Epson, Samsung and Oki.
Common printer problems we fix
Printers that won’t print
Printer that are offline
Printer drivers that will not
Printers which won’t print
Setting up of (HP, Epson, Canon
etc.) wireless printers
Setting up and troubleshooting
of printer sharing / networked printers
Printer spooler issues
Printer problems in Windows 7
Printer problems in Windows 8
When print output becomes
Printer problems in Mac OS X
Paper jam issues
Brands of Printers and
Multi-Function Printers that we configure include:
HP (LaserJet, Office Jet,
Epson (Stylus, Workforce Pro,
Brother (HL, DPC and MFC series)
Samsung Laser Printers
Canon (Pixma, i-Sensys, etc)
Ricoh (Aficio Laser Printers)
Oki Laser and Multi-Function
Troubleshooting Network Printing
I cannot add my printer
(e.g. HP, Dell, etc) to my network?
Make sure that your computer is
on the same workgroup as the printer.
Make sure that the correct
printer drivers are installed locally
on the client PCs.
Make sure that you have the
correct IP address of your printer.
Make sure that the client
PCs are using the correct IP address.
Make sure that your firewall is not blocking access from your
computer to your network printer.
Common printer error
messages that we fix include:
to install printer. Operation could not be completed.”
print job could not be completed because the printer is unavailable
or not connected.”
error occurred while communicating with the printer.”
cannot connect to the printer, operation could not be completed.”
could not start the Print Spooler service.”
to Print document.”
Tips for Troubleshooting,
Fixing or Configuring Your Printer
Always clear the print
queue. Go to Start > Control Panel
> Devices and Printers. Then select your printer by
right-clicking its icon. Click on “See what’s printing”.
Highlight all the contents and delete every file in the print queue.
Make sure that your
printer is using the correct port.
If you’re using a
networked printer, make sure that your computer is using your
printer’s correct IP address.
your printer driver and then re-installing it.
Remember that removing your printer via the Control Panel is not
actually removing the driver, just the icon. If you want to fully
uninstall your printer driver, download an uninstall utility from
your manufacturer’s website or use the one which is sometimes
included on your printer installation CD. Alternatively, use the
Control Panel to go to Devices and Printers. At the top of this
panel, you should see a button for “Print Server Properties”.
Select the drivers tab, followed by the driver that you would like
to uninstall. Select “Remove driver and driver package”,
followed by OK. After you have restarted Windows, the driver will be
Make sure that your
Windows Print Spooler service
is set to automatic.
Tips for adding your Printer
to your Windows Network (Workgroup)
If you’re certain
that the IP address is correct, but you still cannot ping the
printer, try adding a new TCP/IP port by clicking on the “Add Port” button on the client PC.
This can be found in Printer Properties under the Ports tab.
Tips for adding a Printer to
Your Mac will
occassionally indicate that “Software
for this printer is available from Apple. Would you like to download
and install it?”
If you select “yes”, it might go from “finding”
to “downloading”, followed by “installing”,
before reverting back to “finding” again. To avoid this
rather annoying loop, navigate to /library/Printers/YOURPRINTER file
and delete all references to your printer (e.g. HP OfficeJet 6700).
Now try installing your printer again.
What is the best way to set up my
(HP, Canon, Epson, etc) wireless (wi-fi) printer to my Windows PC?
First of all, find the IP
address of your printer.
Now make sure that you have the correct driver is installed, which corresponds to your printer's model number.
Then, make sure that the wireless feature has been enabled on your printer. A small blue LED light will sometimes indicate this.
Now, using your printer's LCD
panel display, you should see a section called Network Settings,
Network Configuration or, sometimes, just Network. Select Wireless.
You should not see a list of SSIDs for wireless networks in your
area. Select your wireless network, e.g. UPC58968611, and a dialogue
box should now appear, asking you for the wireless network security
key. Enter your wireless network
password, which will connect the
printer to your wireless network.
Now go to your Control Panel >
Devices and Printers and select Add
Printer. Your printer should now
To test your printer settings, try
testing a printer test page.
I cannot print PDF documents
Make sure that you are using the
latest version of Adobe or Foxit Reader.
If using Adobe Reader, go to Print >
Advanced > select Print as an Image. Click OK and try to print
Another trick which you can try
is to repair Adobe Reader. Go to the Control
Panel, then Programs and Features.
Select Adobe Reader and now click on Change.
I cannot print from Microsoft
Check that your page set up in
Microsoft Word corresponds to the type of paper you are using in your
printer (e.g. A4).
Some models of printer are by
default set to print in Letter (American
standard) and not A4 (European standard). Make sure
you have A4 set as default, if that is the type of paper you use.
If you're using a Mac and cannot
print from Word, try resetting Microsoft Office preferences to
default. To perform a reset, close all Microsoft Office applications
down on your Mac, go to your desktop and create a folder of any name
e.g. Office Preference Files Backup. Then follow these steps:
1) Navigate, on your Mac’s hard drive, to User home > Library > Preferences.
2) Drag com.microsoft.Word.plist into the MS
Office Preferences folder.
3) Repeat this for any impacted applications,
e.g. com.microsoft.Powerpoint.plist, etc.
4) Drag the Microsoft folder (in User home >
Library > Preferences) into the MS Office Preferences folder.
Every time I try to print from my
Mac, the printer icon in the Dock keeps bouncing. What should I do?
When the printer icon bounces on
Apple Mac systems, it usually indicates there is a problem with one
or more printing tasks in the print queue. To fix this, open your
print queue and delete all print jobs. When you’re done, the
status message in the print queue windows should say “Printer