You can call or email us and we will schedule an appointment for a technician to come to your home or office at a time that suits you.

How do you charge ?

We offer high quality work matched by a superior customer service at a fair and reasonable price. We have a minimum call-out charge of €20 which applies to all of the Greater Dublin area. (Be wary of any companies offering a “free” call-out as the call-out charge is usually surreptitiously included into their final charge anyway). We do not charge clients on a “per-hour” basis as many repair companies do. Charging this way means that you are giving the technician and open cheque to decide how much time is spent on providing a solution - that way you could end up paying more that you should.
Therefore, we charge on a per-job basis.

Please contact us for a quote today - you might be pleasantly surprised.

It says Dell on your flyer is that the only make your repair?

No, we repair all makes and models of desktop computer and laptop - except Mac.

I work during the day, can you have a look at my computer at the weekend?

Yes, we work on Saturdays and every evening during the week.

Because of my job I have very confidential data on my PC – how do you handle that?

All data on all our customer’s computers is always treated with the strictest confidence.

I have very important information on my computer, what is the best way to back it up?

We recommend you use a CD-R to do a long term backup of information. We do not recommend CD-RW as their long-term reliability is patchy. For incremental backups – i.e. data you want backed up on a daily basis we recommend USB key drives. These are available in 128MB, 256 MB and 512 MB and are a reliable and cheap way of backing up data such as a college dissertation / business projects on a daily basis. You can also use the RAID system of backup (as discussed below).

My PC has no sound – what should I check?

Verify that the speakers are connected and turned on.

Check the volume is turned up on the speakers.

Check the Windows volume control is turned up.

Verify that the speakers are plugged into the line “out” or “spkr” port of the sound card.

Verify the transformer for the speaker is plugged into an electrical outlet on one end and into the speakers on the other end.

Check the mixer settings. Is mute selected or are the volume settings too low? Increase the master volume setting.

Try a different application. Try to produce sound using Windows only i.e not audio cd.

If the sound card has a “diagnose” file on the installation disk, use this diagnose utility to check the sound card.

Verify the audio cable is attached between the CD-ROM to the analog audio connector on the sound card.

Use the Device Manager to check for a resource conflict. Verify that Device Manager does not report an error with the device driver installation. Look for a conflicting DMA Channel, I/O address or IRQ number.

Why do people create viruses?

The motivation behind people who create viruses is a recurring question we get asked. Here are some reasons:

Curiosity: Writing a virus can be an educational experience to any aspiring computer programmer. It involves learning the programming language and learning how to interact with the device’s operating system, how to control the installed software, how to work with the file system, how to identify security weaknesses and how to circumvent security.

Boredom : As a lot of people suspect, some programmers write viruses because they have nothing better to do. A virus takes time to write and can take time to spread it – an ideal antidote to boredom.

Protest : Some viruses are written as a form of protest. The Code Red virus, which infected more than 350,000 computers in under 24 hours, was written as a protest against the US government while the Zafi-B virus was written as a form of protest against the Hungarian government and their policy on homeless people.

Greed : Some virus writers are motivated by making a little cash. Examples include the Downloader-GN Trojan Horse and the Backdoor.AXJ which steal login codes, passwords and credit card information.

When turning off my computer, the system hangs on the shutdown screen. What should I do?

The most common reason for this is the fastshutdown feature on Windows not being compatible with your hardware. To disable it access the System Configuration Utility. Select the General Tab and click the advanced button. Select the checkbox “Disable Fast Shutdown”.

I switched over from Windows 98 to Windows XP, now some of the programs that I had on CD will not work now. What should I do?

Unfortunately, the XP operating systen will sometimes not recognise programs designed for Windows 98 or Windows Me. There is a feature on XP however which can make these programs backward compatible. It’s called the Program Compatibility Wizard and in using it you can easily make any program written for earlier versions of Windows to run on XP. To use the Program Compatibility Wizard

1) Click Start
2) Point to All Programs or Programs if you are using the classic Start Menu.
3) Point to Accessories
4) Click Program Compatibility Wizard.
5) Click Next
6) Windows will scan your computer for installed programs. Select the program you want to use and click Next.
7) Select the operating system you think will best suit the program and click next.
8) Select the display setting. These usually only apply to old games and educational programs, so no settings change is necessary. Click Next.
9) If the settings work fine, let the wizard know by selecting Yes and clicking Next. If not, try other settings by No or try the compatibility settings.
10) Click Finish.

How Can I Prevent Hard Drive Failure?

Proper Ventilation: Keep your device’s vents open and clear from debris. Properly cooling your device’s internal components is paramount.

Keep Your Computer away from “shock damage” – don’t drop your device, a severe shock can cause damage to the drive’s platters and reading heads.

Voltage: Use a surge protector or UPS (uninterruptible power supply). This will help prevent any voltage spikes or drops damaging your drive. Try not to plug large appliances (air conditioners, refrigerators, and so on) in the same outlet your computer is plugged into.

RAID: Purchase and install drive mirroring hardware. Basically this is a card you install in your PC. You attach your current drive to this card and add another of equal or greater capacity. The card then creates a mirror image of the main drive on the fly. If you main drive dies, it switches over to the backup. This type of setup is highly recommended if your computer is being used to store important files.

I’ve just installed an updated driver for my graphics card – now my computer take ages to start up?

There may be times when you update a driver and it seems to cause more harm to your system than actual good. Here’s how you can revert back to your last driver.

1) Open Device Manager
2) Right-click the device in question.
3) Click properties.
4) Click the Driver tab.
5) Click Roll Back Driver.

Reboot your system and the system should revert back to it’s normal state.

I’ve tried numerous times to install a piece of software on my PC but it just will not install for me?

Here are a few quick things you can try:

• Try rebooting (restarting) your computer
• Check your Event Log – the event log keeps a history of errors and warnings that are generated by the software and hardware on your computer. It can be found by using Control Panel and double-clicking Administrative Tools. The log sometimes contains clues as to the failure of the software installing.
• Check your Install Log – during most software installs, a record is kept of all actions and any error messages that were generated during the installation. It can be found in the root of your C: drive and is usually named install.txt or Install.log
• Make sure your system is up-to-date. Old hardware drivers or an out-of-date system BIOS may be causing the problem.
• Clean your temp file folder and registry – The installation program may not like remnants of the prior installation being left in the temp folder or registry.